Time is money
Every minute of unplanned downtime is lost productivity and quite often, lost revenue. The Visioneer Advance Exchange Warranty Program is designed to get your imaging products back to work as quickly as possible. The program entitles customers to immediate telephone troubleshooting and provides next business day, advance replacements for non-working scanners. Our mission is to reduce recovery time from days to hours.
Advance Exchange Warranty includes parts, labor and overnight shipping for verified scanner failures. The scanner replacement will be delivered next business day if the replacement order is received before 12:00 PST (Pacific Standard Time). Otherwise the replacement scanner will be shipped the next business day. Advance Exchange is available in the United States for all workgroup, departmental and mobile scanners. The program begins on the date of product purchase and is inclusive of the manufacturers warranty.
How it works
In the circumstance of a scanner failure, Visioneer’s Technical Support will assist the customer in resolving the problem via telephone. Customers must provide the product model number, serial number and description of the issue. Technical Support may have the customer run simple diagnostic tests and confirm any error code messages. Should Technical Support determine that the unit needs to be returned, a Return Merchandise Authorization (RMA) will be assigned and Advance Exchange Warranty customers will receive their replacement scanner overnight.
The defective scanner must be returned to Visioneer within fifteen (15) business days of the replacement’s delivery date or the customer will be billed for the current list price of the replacement scanner. The defective scanner must be returned using the packaging and box received from the replacement scanner. Shipping instructions will be provided via email. All packages arriving at our repair center must have a valid RMA number clearly printed on the packaging to ensure proper receipt and credit of your defective scanner.