European Warranty Information

Standard Warranty

Each product is shipped with Visioneer's Standard one-year Product Warranty which provides Technical phone support with an in-house Visioneer Technical Support specialist and a 24 hour a day, 7 day a week web-based support center. Also included in this Standard Warranty is a ground return and repair or replacement service in the event an RMA is needed.

Advanced Exchange

Available for Workgroup and Departmental scanners, the Advance Exchange Warranty may extend your warranty up to a total of 3 years of warranty coverage. It also includes priority phone response to our technical support and problem escalation for an unlimited number of incidents, 24 x 7 web based support. Should our technical support team determine a replacement is necessary; a replacement unit will be shipped with 3 working days.