Customer Feedback

Examples of Recent Technical Support Projects

February 26th, 2010 by Clare Sykes

Mike Beasley recently worked on a project with Csibra Norbert, Xerox Hungary to develop a unique driver for the Hungarian Government. The focus was on providing employment to a specific section of the community and so were focused on cost rather than efficiency. Therefore they wanted to have 4 x 7600’s connected to each PC (total 70) and for each of the scanners to be working at the same time on each PC. So Mike worked closely with the Visioneer engineering team in the US to develop a new driver that met their requirements. The Hungarian Government are very pleased with the end result.

Menya has also been recently working on a project for Moodys (a global investments and financial services company). They had a requirement to scan a huge backlog of documents and had previously been using an MFP to scan the odd document but found it too cumbersome for scanning in large volumes. They are a loyal Xerox customer for their print requirements so knew from the outset that they wanted a Xerox Scanner and decided to purchase a DocuMate 765. However, the file sizes created by the DM765 were much bigger than the files created sizes on the MFP, which was a big issue for Moodys due to network restrictions. Therefore Menya worked together with Kofax was able to offer them the Kofax Express product, and together with the DM765 this provides a viable and easy to use solution for the customer. They are now planning to implement the solution across their office in Europe and the United States.

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