It seems like so many companies today are trying to hide or talk around what they are doing with their technical support or customer service organization. I actually like it when people ask about the quality of our support, because unlike so many companies, we&#8217re proud of our answer. With our scanners, the days of calling some outsourced support in who-knows-where with technicians who may never have even seen the product are over. All of our support is right here at our US based corporate headquarters. WIth an average of 2 minutes to speak to an experienced technician whose first language is English and an average of less than 10 minutes to complete your support call, you can rest assured that we will have you back up and scanning in no time! We&#8217re committed to the success of our customers.