Visioneer now offers the opportunity for customers to extend the standard
warranty and service that come with their product by purchasing a Premier Warranty.
For more information, click
here.
If you place your order before 12:00pm EST, Visioneer will do our best to ship that day unless there is a problem with your order. Visioneer Customer Service will attempt to contact you if there are problems with your order that we cannot resolve without your help. The most common reasons for delay include:
If there are no billing or inventory issues, Visioneer will ship the day you place your order if done before 12:00pm EST Monday through Friday. If your order was placed on a Saturday or Sunday, it will be processed by our warehouse and shipped the next business day (M-F excluding holidays). The day you receive the shipment depends on the method of shipment you selected when you placed your order. UPS Ground and FedEx ground can take between 5 and 10 days. UPS 2 Day takes 2 days from the day of shipment. FedEx Standard Overnight should be delivered the following day. Spare parts orders will ship only by United States Postal Service which can take anywhere between 1 and 20 days. Please remember that shipments will not be delivered Saturdays, Sundays, or holidays.
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If you would like to find the tracking number of your shipment, you can log in to your account using your user name and password on the Visioneer site. Keep in mind that it can take up to 1 day from the time you place the order until your tracking number is loaded into our system. You will be not be able see order information for spare parts on your account because they ship by US mail only. If you placed an order through Digital River, you will need to contact them to get a tracking number. (See below.) Click here to log in to your Visioneer account.
You can find detailed information on the Trade Up Program at www.visioneer.com/offer. Please contact Visioneer Customer Service if you have any additional questions.
Unfortunately, Visioneer Online will only accept Visa, MasterCard, and American Express.
Visioneer is sometimes required to cancel orders that we suspect are fraudulent. Before canceling an order, Visioneer Customer Service will attempt to contact you by phone or email and give you a reasonable amount of time to respond to our concerns. If the contact information you provided on your order is not valid, we will automatically cancel your order with no further notice.
Visioneer is able to ship orders in the continental United States, Alaska,
Hawaii, and Puerto Rico only. Visioneer does not ship to Canada, APO address,
PO Box and international addresses.
Visioneer is only able to ship to street addresses. We are unable to deliver to PO Boxes at this time.
You must cancel your order by contacting Visioneer Customer Service. In most cases, you may cancel your order if you contact Visioneer Customer Service before 12:00pm EST (Monday through Friday) on the day you place your order. If you change your mind after that time, you may refuse delivery of your package. We will refund the price of your scanner purchase when the shipper returns the box to us. Shipping charges are non-refundable when you cancel an order that has already shipped.
State Tax is collected in the following states: AZ, CA, FL, GA, MA, MD, NY, OH, TX.
Michigan state law requires tax to be charged on shipping and handling.
If you are tax-exempt, please place your credit card order as you normally would. Visioneer can only credit the tax amount back to the card used on your order after receipt of your tax exempt information. Upon completion of your order, you will be given an 'Order Number'. Please fax or email a copy of your 'Tax Exempt Certificate' (or reasonable facsimile) and 'Order Number' to:
Visioneer, Inc.
Attn: Tax Exempt Order
Fax: (925) 416-8600 OR
Email: taxexempt@visioneer.com
Visioneer offers a 30-day money-back guarantee of most scanner purchases made on the Visioneer website. Some products are subject to a 15% restocking fee when returned; they include the Patriot 780 and the Patriot 680.Software and spare parts purchases are non-refundable and can only be exchanged if defective. Shipping charges are non-refundable. You must call 1-925-251-6398 for an RMA number before returning product.
Most of the software products available for sale from Visioneer are fulfilled through a third party company called Digital River. You will need to contact Digital River for software returns or download problems. Click here to contact Digital River for questions on orders placed through their store.
Please call Visioneer Customer Service at 1-925-251-6398. If you have questions about technical support, search the Technical Support section of our site at https://visupport.visioneer.com/portal/view.aspx.