The Better Business Bureau Awards Visioneer "A+" Review Rating | Visioneer

Highest possible BBB rating reaffirms success of company’s efforts to achieve 100 percent customer satisfaction.

PLEASANTON, Calif., June 19, 2012 – The Better Business Bureau of the San Francisco Bay Area and Northern Coastal California (BBB) has raised Visioneer’s rating for reliability and service to an “A+”, the highest score possible for a business that is assessed and rated by the BBB. This rating represents the BBB’s high degree of confidence in Visioneer’s operations, including rapid resolution of customer concerns filed with the BBB.

“An ‘A+’ from the BBB reaffirms the terrific work and dedication of our employees, the credit must go to them. Regardless of position or title, everyone at Visioneer is committed to providing exceptional customer care every day,” said Walt Thinfen, Visioneer’s Chief Information Officer and Vice President of Support and Services. “We value building trust with our customers and our BBB Accreditation gives our customers confidence in knowing that we strive to always maintain high ethical standards of conduct. This is a tremendous honor.”

BBB Accredited Businesses must adhere to BBB’s “Standards for Trust,” a comprehensive set of 16 policies, procedures and best practices representing trustworthiness in the marketplace. The BBB assigns ratings from A to F with pluses and minuses. “A+” is the highest rating and “F” is the lowest. The standards call for building trust, embodying integrity, advertising honestly and telling the truth, being transparent, honoring promises, being responsive and safeguarding privacy.

Factors that raised Visioneer, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

About Visioneer

Visioneer provides a broad range of scanning solutions for the desktop, distributed and departmental document imaging markets as well as the mobile and remote business scanning segments. In 2003, Visioneer combined its leading scanner technology with the Xerox brand recognition to develop the Xerox® DocuMate® product line. Visioneer and Xerox DocuMate high-performance business scanners and imaging software solutions offer users speed, image quality, advanced paper handling and ease-of-use with exclusive Visioneer OneTouch® technology. For additional information on Visioneer and Xerox scanning solutions, visit, or For open commentary and industry perspectives visit,

NOTE TO EDITORS: Visioneer® and Visioneer OneTouch® are registered trademarks of Visioneer Inc. Xerox® and DocuMate® are trademarks of, or licensed to Xerox in the United States and/or other countries. All other companies and products mentioned may be trademarks of their respective holdings and are hereby recognized. © 2013 All rights reserved.


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