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I just received Error 4, what should I do?

If you have received the Error 4 message, then this means you have received a paper jam error.


The scanner may have pulled too many pages in and caused the device to jam.

  • Open the ADF door and remove the pages from the scanner.
  • Make sure the pages are not stuck or taped together before loading them into the ADF.

If the error is still there, you may have a dirty sensor and need to clean the scanner.

  • Open the ADF

  • Spray the inside of the scanner with a can of compressed air


  • Wipe down the inside sensors with an alcohol wipe

If your error code persists, please call our Technical Support at 925-251-6399.

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