Each Visioneer product is shipped with Visioneer’s Standard Manufacturer’s Warranty, which provides technical phone support with a Visioneer Technical Support specialist, CareAR® Assist augmented reality video support via mobile device, and a 24/7 web-based support center. Also included in the Standard Manufacturer…
Advance Exchange Plan Available for all Visioneer devices, the Advance Exchange Plan can extend your warranty for up to five (5) years of continuous coverage. It includes priority phone response to our technical support and problem escalation team for an unlimited number of incidents, plus 24/7 web based support…
Compare Warranty Programs
CareAR® Assist video support
24/7 web support
Priority Call Response
Standard Overnight RMA*
Return and Replace RMA*
1 Year Warranty Renewals
Product Take-Back Service (EPEAT)
Equipment recycling or disposal: Visioneer customers have the option of recycling or disposing of their Visioneer® brand devices. Visioneer devices may be shipped to Visioneer for reuse or recycling. Visioneer will cover the cost of recycling. In U.S. states that have e-waste laws that include Visioneer equipment, customers may contact Visioneer customer service to request a call tag or prepaid shipping label.
*RMA requests must be made before 12pm PST in order to be delivered the following business day.
Purchases can be returned and refunded within 30 days of order date if purchased directly from Visioneer. Parts and warranties do not qualify for returns and are non-refundable.
To request a return, contact one of our representatives at: 925-251-6399