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Standard |
Advance Exchange |
US-based phone support
- Technical support by phone.
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24/7 Web Support
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Extended Coverage
- Warranties may be purchased for up to 5 years of coverage from the date of purchase.
- Extended warranties must be purchased within 90 days of date of purchase.
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Priority Call Response
- Calls are handled more quickly, and in a higher priority than standard warranty customers.
- Avg. Hold Time < 2 mins.
- Avg. Time to Resolution < 10 mins.
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On-Site Service
- If Technical Support determines the problem is failed hardware, a replacement unit will be shipped via overnight delivery and a technician will be dispatched the next business day to set up the unit at the customer site. Service available in US and Canada. Contact Customer Service for more information.
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Standard Overnight RMA*
- RMA replacements are first shipped via overnight delivery to the customer.
- Once the customer receives the replacement, they package the defective unit and send back the unit.
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Return and Replace RMA*
- RMA exchanges are available via a return and replace process.
- Customers should first return the defective unit. Once defective unit is received, a replacement is then sent out via Ground service.
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1 Year Warranty Renewals
- Can be purchased anytime up to 90 days after expiration of standard warranty or Advance Exchange/Onsite Service agreement.
- Retroactive to either date of scanner purchase (if no prior warranty was purchased) or expiration of Advance Exchange/Onsite Service Warranty, whichever is later.
- Stackable for up to 5 years of total coverage from date of scanner purchase.
- Available as long as scanner model is in production.
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