If you have received the Error 5 message, then this means you have received a multi-feeding error.
Multiple pages have fed through the scanner at one time.
- Open the ADF door and remove the pages from the scanner.
- Make sure the pages are not stuck or taped together before loading them into the ADF.
If the error is still there, clean the inside of the scanner.
- Open the ADF
- Spray the inside of the scanner with a can of compressed air
- Wipe down the inside sensors with an alcohol wipe
If the issue still persists, please call our Technical Support at 925-251-6399.