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What do I do if my OneTouch icon has disappeared?

Before you begin:

Ensure the computer you are working on has Local Administrator credentials


Step 1 – Remove the previous unit from device manager:

 Locate the Windows icon on the bottom left of your screen

 Right-click on icon and choose “Device Manager”

 Expand ‘Imaging devices’

 Select scanner

o Right-Click driver and choose uninstall (Note: Do Not Delete Driver)

o Power cycle scanner (Turn Off / Turn On)

Step 2 – Wait until scanner appears under imaging devices:

o Verify the OneTouch is back in your system tray

Step 3 – You are to scan

o Go ahead and start scanning

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